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Refund and cancellation policy

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You should only pay for something that works in your home. That is why you can try the service free first, and why we offer a 7-day refund if it does not work on your device.

1. Before activation

If we have not sent your login details yet, or you have not used them, you can cancel and get a full refund.

2. Within 7 days of activation

If the service does not work on your device in the first 7 days and our support team cannot fix it, we refund the price of your plan.

3. After 7 days

After the first 7 days, refunds are given only where UK consumer law requires them.

4. Your cancellation rights

Under the Consumer Contracts Regulations, UK consumers normally have 14 days to cancel a contract made online. For digital services, that right ends once the service starts at your request and you have agreed that you will lose it. Our 7-day refund above applies on top of this.

5. How to ask for a refund

  • Message us on WhatsApp or by e-mail with the e-mail address you ordered with.
  • Tell us which device you use and what went wrong, so we can try to fix it first.
  • Approved refunds go back to the original payment method, usually within 14 days.

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